Refund Policy

1. Introduction

At Prime Point POS, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for our products and services.

2. Subscription Services

Refund Eligibility: Refunds for subscription services are generally not provided, except under special circumstances, such as a billing error or a malfunction of the service.
Cancellation: You may cancel your subscription at any time, but you will not receive a refund for the current billing period. Your subscription will remain active until the end of the billing cycle.

3. One-Time Purchases

Refund Requests: For one-time purchases of software or services, refund requests must be submitted within 14 days of purchase. To be eligible for a refund, you must provide proof of purchase and a valid reason for the request.
Non-Refundable Items: Certain items, such as custom software or services that have been fully delivered, are non-refundable.

4. Refund Process

To request a refund, please contact our customer support team at +92 311 1160666 with your order details and reason for the request. We will review your request and respond within 7-10 business days.

5. Exceptions

Refunds may not be issued if the product or service was misused, damaged, or altered by the customer. Refunds may also be denied if the request is made after the specified refund period.

6. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund, please contact us at mail@primepoint.pk or call us +92 311 1160666.